At TouchHealth, we have a very pragmatic view on healthcare IT. Our experience of over 20 years in the field has taught us a lot. We focus on value delivery, on having the job done. Healthcare enterprises need as much innovation as they need stable software environments, in which their operations run smoothly. They need to deploy a constant flow of new digital services without the risks and hurdles of new unproven technology. Health is delicate, demanding and complex. So is healthcare. And so is software for healthcare.
We do not try to solve every problem and pursue every opportunity. We choose where we can add more value, "where it hurts the most''. With that frame of mind, and large doses of disposition and persistence, we create new technology for some of the most demanding areas in healthcare institutions.
The right technology is often one that incorporates most of the inherent complexity of healthcare, and delivers a simple and robust operation to the end user. Take, for instance, our software WISE, our innovative medical procedure scheduling platform. In it, our clients can configure all their resource availability and business rules related to the processes of scheduling. With it, WISE delivers a simple operation to internal users, and self-scheduling to end users.
Our system is able to ask the correct questions, provide the correct information, direct the user to the correct workflow, automate the whole process in a way that was not possible before. If our client has multiple care centers, our system is able to search them all, taking into account vacancy rates and other parameters. If a patient needs multiple exams, our system delivers the most value, for it is able to calculate the best options for all procedures at once.
Combining different procedures, especially imaging and laboratory exams, is notoriously hard. Many factors interfere with one another. Many rules must be taken into account, such as: the correct sequencing given preparation requirements, the most efficient way to allocate equipment and physicians, all sorts of special conditions required by the client's resources, not to mention the most convenient time, place and total duration for the patient. WISE does all that, and more, with a single click.
Because of its unique characteristics, WISE is now widely used by some of the largest and most prestigious healthcare institutions in Brazil.
The right technology is also one that addresses the most acute needs - one that is aligned to our client’s current most important strategic movements. Very often these movements are triggered by new technology. Once a new proven technology is introduced in the market, providers run to build services around it. Now, healthcare is certainly among the most prominent realms for new technology. And the molecular front, genetics and genomics, is one of the most emblematic. The genome diagnostics race is on.
Providers are working hard to put together and grow their capabilities. These new emerging genetics and genomics diagnostics labs have very unique routines, with new requirements for control software and a growing need for automation.
"In the beginning it was all spreadsheets!". Now, some companies realize they need good workflow software to cope with rising volume with efficiency and quality. For that, due to its flexibility, reliability and unique feature set, TouchHealth's MotionLIS is becoming the solution of choice. We are proud to say that we have recently helped one of our main clients, and most renowned institutions in Brazil, to automate the main process flows for their newly established genome diagnostics lab. The client successfully implemented TouchHealth’s solution, resulting in a significant reduction in process time and increase in report quality.
The same pragmatic and experienced approach we used to create WISE and MotionLIS, we used to create our whole family of solutions: MotionRIS - a lightweight yet powerful system for imaging services, LoIS - a WMS for healthcare, and VeDocs - the best patient portal to integrate all reports and images in a single hub.
Our technology is robust and scalable. Our systems are all web-based, can run in open source infrastructure, and can be installed on-premises or in a cloud provider.
And yet, technology alone would not do the job. We also deliver high quality supporting services.
TouchHealth is fortunate to count with its team of over 200 skilled, dedicated and passionate professionals. Our success in dealing with the most demanding companies, on a daily basis, is the best reference letter we can provide.
We do not try to solve every problem and pursue every opportunity. We choose where we can add more value, "where it hurts the most
By now, our clients and all other players have learned to be skeptical of miraculous IT solutions. They have learned that very few problems are simple enough that a simplistic solution will properly handle them. That healthcare is no country for naive approaches.
On the other hand, healthcare is a big blue ocean of opportunities for those who understand where and how to apply new technology.
At TouchHealth we work hard to read the market and build solutions that work. Solutions that provide ways to grow volume with quality. Solutions that open doors for new digital services. Ultimately, solutions that matter for the patient, our main stakeholder.
